Return Policy

Golden Amulets Return, Refund, and Exchange Policy

1. Scope and Application

This Return, Refund, and Exchange Policy applies to products purchased from Golden Amulets and shipped to the United Kingdom, the United States, Australia, Canada, and any other jurisdiction to which Golden Amulets elects to provide delivery services.

For purposes of this Policy, “Golden Amulets,” “the Company,” “we,” “us,” and “our” refer to Golden Amulets. “Customer,” “you,” and “your” refer to the person who purchased the applicable product.

This Policy describes the Company’s voluntary commercial return procedures. Nothing contained herein shall exclude, restrict, or modify any right or remedy that cannot lawfully be excluded, restricted, or modified under applicable consumer-protection legislation. Where a provision of this Policy conflicts with a mandatory legal requirement, the mandatory legal requirement shall prevail only to the minimum extent necessary to resolve that conflict.

2. Return Eligibility and Applicable Deadlines

Subject to all conditions, exclusions, and procedural requirements contained in this Policy, a Customer may request authorization to return an eligible product by notifying Golden Amulets no later than seven (7) calendar days after the date on which the relevant order was recorded as delivered.

A request submitted within the seven-day period does not, by itself, create an unconditional right to return the product or receive a refund. All returns require prior written authorization from Golden Amulets and the issuance of a valid Return Merchandise Authorization number (“RMA”).

After an RMA has been issued, the Customer must surrender the return shipment to an approved postal operator or courier no later than five (5) calendar days after the date on which the RMA was issued. In all cases, the return shipment must be dispatched no later than fifteen (15) calendar days after the original delivery date, unless Golden Amulets expressly authorizes a different period in writing.

Failure to satisfy any applicable notification, authorization, dispatch, documentation, or delivery requirement may result in rejection of the return, except where applicable law requires otherwise.

3. Condition of Returned Products

Except in the case of a properly substantiated manufacturing defect or an incorrect product supplied by Golden Amulets, only products satisfying the Company’s definition of “New Condition” are eligible for voluntary return.

“New Condition” means that the product:

• has not been worn, used, altered, assembled, modified, repaired, washed, cleaned, damaged, or otherwise handled beyond what is reasonably necessary to inspect it;
• remains unopened and sealed where the product was originally supplied in sealed packaging;
• is returned in its complete and original packaging;
• includes all accessories, inserts, manuals, labels, tags, boxes, certificates, complimentary items, promotional items, and other components originally supplied with it; and
• is capable of being resold by Golden Amulets as new without repair, cleaning, repackaging, replacement of components, or material diminution in value.

Golden Amulets reserves the right to inspect every returned product and to reject, reduce, or withhold a refund where the product displays evidence of use, wear, contamination, alteration, damage, improper handling, missing components, incomplete packaging, or any condition inconsistent with New Condition.

The Company’s inspection records, photographs, warehouse reports, and fulfilment records may be used in determining the condition, completeness, and eligibility of a returned product.

4. Return Authorization and Return Address

A Customer must not return a product before receiving written return instructions and a valid RMA from Golden Amulets.

Return labels may be included in certain packages. The absence of a return label does not authorize the Customer to send the product to any address appearing on the original parcel, shipping label, customs declaration, invoice, warehouse documentation, or carrier documentation.

Products must not be returned to any address printed on the original parcel unless Golden Amulets expressly confirms that address in its written return instructions.

The original dispatch address, fulfilment address, warehouse address, supplier address, customs address, registered address, or carrier return address may not be the Company’s designated returns facility. Products sent to an unauthorized address may be lost, refused, destroyed, delayed, or returned to the Customer and shall not be treated as having been received by Golden Amulets.

To request a return label or obtain return instructions, contact:

Email: support@goldenamulets.com

5. Return Request Procedure

To request authorization for a return, the Customer must email Golden Amulets and provide all information reasonably requested by the Company, including:

• the Customer’s first and last name;
• the order or invoice number;
• a daytime telephone number;
• the email address associated with the order;
• a complete explanation of the reason for the requested return;
• photographs or video evidence where the return concerns alleged damage, defect, incompleteness, or incorrect fulfilment; and
• any additional evidence reasonably required to investigate the request.

Golden Amulets may decline to issue an RMA where the Customer fails to provide sufficient information, submits incomplete or inconsistent information, fails to respond to verification requests, or does not demonstrate that the proposed return satisfies this Policy.

6. RMA and Packaging Requirements

If a return request is provisionally accepted, Golden Amulets shall provide the Customer with written return instructions and an RMA.

The Customer must:

1. repackage the product securely in its original packaging;
2. include a copy of the original invoice or other proof of purchase;
3. include all components originally supplied with the product;
4. clearly display the RMA on every external side of the return parcel;
5. comply with all packaging and routing instructions supplied by Golden Amulets; and
6. dispatch the parcel within the applicable return period.

Golden Amulets may refuse delivery of, or decline to process, a parcel that does not clearly display the applicable RMA, is sent to an unauthorized address, is inadequately packaged, is returned after expiration of the applicable period, or otherwise fails to comply with the Company’s return instructions.

7. Return Shipping Costs and Risk of Loss

Unless Golden Amulets expressly agrees otherwise in writing or applicable law requires otherwise, the Customer shall be solely responsible for:

• all return shipping charges;
• insurance expenses;
• tracking expenses;
• brokerage fees;
• customs charges;
• import or export duties;
• taxes;
• carrier surcharges;
• handling expenses; and
• all other expenses arising from or relating to the return.

This allocation of responsibility applies to voluntary returns and, to the maximum extent permitted by applicable law, to returns involving alleged dissatisfaction, damage, malfunction, defect, or incorrect fulfilment.

The Customer must use USPS, UPS, FedEx, Royal Mail, or another reputable postal operator or courier capable of providing end-to-end tracking and proof of delivery.

Immediately after dispatch, the Customer must provide Golden Amulets with:

• the tracking number;
• the name of the postal operator or courier;
• the date of dispatch; and
• proof that the parcel was accepted by the carrier.

The Customer retains all risk of loss, theft, delay, customs detention, misdelivery, or damage relating to the return shipment until the parcel has been physically delivered to and accepted by the return facility designated by Golden Amulets.

Golden Amulets shall not be responsible for a return parcel that is lost, damaged, refused, misdirected, delayed, or delivered to an unauthorized address.

8. Inspection and Determination of Eligibility

Receipt of a return parcel does not constitute acceptance of the return or approval of a refund.

Following receipt, Golden Amulets may inspect, test, photograph, record, authenticate, and otherwise evaluate the product and its packaging to determine:

• whether the correct product was returned;
• whether the product is authentic;
• whether the product is complete;
• whether the product satisfies the applicable condition requirements;
• whether the alleged damage or defect is substantiated;
• whether the product has been used, altered, substituted, or damaged after delivery; and
• whether the return otherwise complies with this Policy.

Golden Amulets reserves the right to reject a return where the serial number, identifying characteristics, weight, contents, packaging, condition, or other evidence does not correspond with the product originally supplied.

If a return is rejected, Golden Amulets may, at the Customer’s expense and subject to advance payment of applicable shipping and handling charges, make the rejected product available for return to the Customer. The Company shall not be required to store a rejected product indefinitely.

9. Refund Processing

If Golden Amulets determines, following inspection, that the return is eligible for reimbursement, the eligible refund shall be initiated to the original payment method ordinarily within seven (7) business days after completion of the inspection.

The time required for the refund to appear in the Customer’s account is controlled by the applicable bank, card issuer, payment processor, or financial institution. An additional period of two (2) to four (4) business days, or longer where determined by the payment provider, may be required before the credit becomes visible.

Golden Amulets shall not be liable for delays attributable to a bank, card issuer, payment processor, payment platform, intermediary institution, or other third party.

Unless otherwise required by applicable law, the refund shall not be issued by a payment method different from the method originally used to complete the transaction.

10. Non-Refundable Amounts and Permitted Deductions

Unless otherwise required by applicable law, the eligible refund shall be limited to the amount paid for the returned merchandise, together with any sales tax that is legally required to be refunded.

The following amounts are non-refundable:

• the original shipping or delivery charge;
• expedited shipping charges;
• return shipping charges;
• shipping insurance;
• brokerage fees;
• customs duties;
• import or export taxes;
• carrier charges;
• payment-processing charges to the extent permitted by law; and
• other third-party expenses incurred in connection with the original shipment or return.

Golden Amulets may deduct a restocking fee equal to two percent (2%) of the applicable merchandise value. Application of the restocking fee shall be determined by Golden Amulets having regard to the condition, packaging, handling requirements, administrative costs, and circumstances of the return, to the extent permitted by law.

Golden Amulets may also deduct any reasonable amount necessary to account for:

• damage;
• wear;
• use;
• missing packaging;
• missing accessories or complimentary items;
• cleaning;
• testing;
• repair;
• repackaging;
• reduced resale value; or
• additional handling expenses attributable to the Customer.

11. Partial Returns and Partial Refunds

Partial returns are not accepted unless Golden Amulets expressly authorizes the partial return in writing.

Where products were sold, packaged, bundled, discounted, promoted, or delivered together as a set, the Customer must return the complete set, including every product, accessory, promotional item, complimentary article, box, insert, and component.

Golden Amulets does not ordinarily provide partial refunds. The Company may require return of the complete order, set, bundle, or affected product before considering any reimbursement.

12. Incorrect, Refused, or Undeliverable Shipments

The Customer is responsible for ensuring that all names, delivery addresses, postal codes, apartment numbers, telephone numbers, and other delivery information supplied at checkout are complete and accurate.

If a parcel is returned, delayed, lost, or rendered undeliverable because:

• the address was incorrect, incomplete, outdated, or invalid;
• the Customer failed to collect the parcel;
• the Customer or recipient refused delivery;
• the carrier could not obtain access to the delivery location;
• the Customer failed to pay customs duties, taxes, or carrier charges;
• the Customer failed to cooperate with customs or the carrier; or
• any other circumstance within the Customer’s reasonable control occurred,

Golden Amulets may deduct from any otherwise refundable amount all shipping, return, fulfilment, administrative, customs, handling, and carrier expenses incurred by the Company.

A return and fulfilment charge of not less than USD $9.95, or the equivalent amount in the transaction currency, may be deducted. Where the Company’s actual expenses exceed that amount, the actual expenses may be deducted to the extent permitted by law.

13. Damaged or Allegedly Defective Products

A Customer alleging that a product was delivered damaged or defective must notify Golden Amulets by email within seven (7) calendar days after delivery and must provide the order number, a detailed description of the alleged issue, and clear photographic or video evidence.

The Customer must retain the product, all packaging, the shipping carton, labels, inserts, and accessories until Golden Amulets has completed its investigation and issued written instructions.

The Customer must not dispose of, repair, alter, dismantle, clean, modify, or continue using the product before the Company has had a reasonable opportunity to investigate the claim.

Where permitted by applicable law, Golden Amulets may determine the appropriate remedy, which may include:

• requesting additional evidence;
• providing troubleshooting instructions;
• requiring return and inspection of the product;
• repairing the product;
• replacing the product with the same or a substantially equivalent item;
• issuing store credit; or
• issuing an eligible refund.

An allegation that a product is defective does not exempt the Customer from complying with the Company’s return authorization, documentation, packaging, tracking, and inspection procedures, except where applicable law expressly provides otherwise.

14. Incorrect or Missing Products

If the Customer believes that an incorrect product was delivered or that part of an order is missing, the Customer must contact Golden Amulets promptly by email and provide:

• the applicable order number;
• a description of the product allegedly ordered;
• a description of the product actually received or allegedly missing;
• photographs of the product, parcel, shipping label, and packaging; and
• any additional information reasonably requested by Golden Amulets.

Golden Amulets shall investigate the claim by reference to its ordering, inventory, packaging, dispatch, weight, tracking, warehouse, and carrier records.

If the Company determines that an incorrect product was supplied or an item was omitted, Golden Amulets may, at its election and to the extent permitted by law:

• send the correct or missing product;
• provide return instructions for the incorrect product;
• issue store credit; or
• issue an eligible refund.

The Customer must not retain, sell, use, dispose of, or transfer an incorrectly supplied product after Golden Amulets requests its return.

15. Exchanges

Golden Amulets does not ordinarily conduct direct product-for-product exchanges.

If a Customer receives a product that is damaged and seeks the same product as a replacement, the Customer must contact Golden Amulets for instructions. Any replacement remains subject to verification, availability, and the terms of this Policy.

If the Customer wishes to obtain a different product, model, colour, size, specification, or variation, the Customer must:

1. return the original product through the procedure described in this Policy;
2. await the Company’s inspection and refund determination; and
3. place a separate order for the replacement product.

The Customer may place the new order before the original return has been inspected, but the new order shall constitute a separate transaction and shall not guarantee approval of the original return.

Golden Amulets shall not be responsible for changes in price, availability, discounts, delivery charges, taxes, or promotional terms applicable to the replacement order.

16. Health and Safety Restrictions

Golden Amulets reserves the right, where reasonably necessary for health, hygiene, safety, fraud prevention, warehouse operations, or regulatory compliance, to suspend, restrict, quarantine, or refuse returns of opened products.

As part of the Company’s response to COVID-19, measures restricting the processing of certain opened-product returns were introduced beginning on April 27, 2020. Golden Amulets may maintain, amend, discontinue, or reinstate comparable measures where operational, legal, public-health, or safety circumstances reasonably require.

Any such measure shall remain subject to rights that cannot lawfully be excluded under applicable law.

17. Abuse, Fraud, and Repeated Returns

Golden Amulets reserves the right to refuse, suspend, or subject to additional verification any return request reasonably suspected of involving:

• fraud;
• product substitution;
• serial return activity;
• false claims of damage or non-delivery;
• altered tracking information;
• chargeback abuse;
• use of a product followed by attempted return;
• return of a product different from the product supplied; or
• any other misuse of the return procedure.

The Company may request identity verification, additional photographs, declarations, carrier documentation, payment verification, or other evidence reasonably necessary to investigate a claim.

18. Modification of This Policy

Golden Amulets reserves the right to amend, replace, suspend, or otherwise modify this Return, Refund, and Exchange Policy at any time, including where modification is reasonably required to reflect changes in:

• applicable law;
• regulatory requirements;
• carrier practices;
• payment-provider requirements;
• business operations;
• fraud-prevention procedures; or
• health and safety considerations.

Unless otherwise required by law, the policy applicable to a transaction shall be the version published or otherwise made available at the time the relevant order was placed.

19. Questions and Contact Information

Questions concerning a return, refund, replacement, or this Policy should be submitted to Golden Amulets using the contact details below.