Refunds Policy

Client satisfaction is our first priority and we will offer a full refund in maximum 15 days after a claim process finishes. We promise the money back if any of the following situations occurs:

1. The client wants to cancel an order

To cancel an already paid order and receive the full refund the client must contact us within 12 hours from the time of the payment. We will need the client’s name or email and the order number. After more than 12 hours the order might already be processed/shipped, and a cancelation will no longer be possible and the client must return the item if they want the refund.
Contact us with your name and order number as soon as possible.

2. The item has not arrived within the guaranteed delivery time

Orders not received within the are eligible for a full refund. After 65 days (not including 2-5 processing days), the client will be issued a full refund.

The guaranteed delivery time must not be mistaken with the estimated delivery times advertised by the logistic companies and shipping services on the checkout page.

Contact us with your name and order number after 65 days from the payment.

3. The client received a wrong, faulty or counterfeit product

In any of the cases below, the client must submit a claim within 7 days from receiving the item and the product must be returned before the refund will be processed. After we’ll have received the returned product, a credit will be applied to the credit card or original method of payment, within maximum 15 days. The item needs to be returned in its original condition, sealed in its original package (exception B).

A. Wrong Product = a different brand or model, the same brand and model but lower quality, or the same brand/model but different color/size/etc.

B. Faulty Product = a product that appears intact, however does not function within the specified parameters.

c. Counterfeit Product = any products that are fakes or unauthorized replicas of a real product.

Things to consider before and after filling a claim:

• The initial shipping costs are non-refundable and the refund amount will cover only the cost of the product
• The return address is usually not be the same with the warehouse/store address; the client must not mail the package until we provide with a valid return address
• The client is fully responsible for the returning shipping costs and, after delivery, must provide us the tracking number and the name of the logistics company
• The refund process starts as soon as the product reaches its destination and the client will receive the cost of the product in a maximum of 15 days
• A restocking fee of 2% may be deducted from the refund amount

We cannot issue a full refund if:

• The client wants to cancel the order after the product has been shipped and before sending it back to us
• The order did not arrive due to factors within clients control (i.e. providing the wrong shipping address, the client not being home to receive the parcel, porch pirates)
• The order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster, stolen, lost by mail service)
• The client ordered the product by mistake and the order has been processed and shipped
• The parcel has been damaged by the logistics company (if this happens, the client should seek compensation from them)
• Any additional items delivered with the product (examples: necklace, box) are missing or damaged

To apply for a return and a full refund, please SUBMIT A CLAIM in maximum 7 days from receiving the product. Any further request will not be processed.

Read the FAQs for more help.