Shipping & Delivery
We are pleased to offer international shipping to most countries worldwide. Every order is handled with care to ensure your amulets arrive safely, whether they are shipping from our warehouse in China (via ePacket or EMS) or our US facility (via USPS).
Estimated Delivery Times
Please note: The timeframes below are estimates, not guarantees. While we work hard to ensure timely delivery, international shipping can occasionally face delays due to customs, seasonal demand, or local carrier issues. We appreciate your patience should your order take slightly longer than expected.
| Destination |
Estimated Time |
| United States, Canada, Europe, Australia, NZ |
10-30 Business Days |
| Central & South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*All estimates exclude a 2–5 business day order processing period.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking information. Please allow 2–5 business days for the tracking status to update on the carrier's system. If you have not received tracking information within 5 business days of placing your order, please contact our support team.
Customs & Import Duties
Customers are responsible for any customs fees, duties, or taxes incurred upon arrival in their country. By purchasing our products, you acknowledge that packages may be subject to these charges.
Multiple Packages
To ensure your items reach you as quickly as possible, we may occasionally ship items from the same order in separate packages.
Returns & Refunds
Order Cancellations
We can only process cancellations within 12 hours of the order being placed. Once an order has entered the packing or shipping process, it can no longer be cancelled.
Our Refund Policy
Your satisfaction is our priority. You are eligible for a refund or replacement if:
- Your order has not arrived within the 45-day delivery window (excluding the 2-5 day processing time).
- You receive the wrong item.
- You wish to return an item you no longer want (must be in unused condition; return shipping is at the buyer's expense).
Please note that we are unable to offer refunds if:
- The delivery delay or failure is caused by an incorrect shipping address provided by the customer.
- The package is delayed due to exceptional circumstances beyond our control, such as natural disasters or customs clearance issues.
To request a refund, please contact us within 15 days after the 45-day delivery window has expired. If approved, your refund will be processed and applied to your original payment method within 14 days.
Exchanges
If you need an exchange, please contact us first for authorization and instructions. Please do not send any items back to our facilities without prior approval.
Exactly as described! beautiful labradorite beads! thank you!
The quality is good, the size of the beads is consistent, and the color is pretty. 7a is really good, I'm satisfied haha.
I had high expectations because it was a 7A gray moonstone, but I was disappointed because there were too many blemishes. Because the price was so high, my expectations were high. Still, when it's bright, it's beautiful to see it glow with a subtle blue light. Whether mixed with white jade or onyx, or made as a single piece, it looks great and is beautiful. One 8mm single-strand bracelet for men with thick wrists (mixed with white stones), and one bracelet for women with thick wrists (single moonstone) were made.
Came in really good shape, haven’t found a misshapen bead yet. really pretty flash and good clarity. some of the bead sizes vary- i’d say they range from 3-4mm.
Great quality, well packaged.
Very beautiful, they shine a lot.
They shine a lot and are very beautiful, I do recommend them.
I loved it, beautiful color
Very nice. Iridescence in most of the beads. Arrived quickly, to Ukrainian post office. 96 beads.
Very beautiful beads, light gray with iridescence.
Beautiful, very high-quality beads with good iridescence.
These labradorite beads have a lot of sparkle in the light, I am very satisfied, they are very beautiful.
Amazing
I ordered 3 strands of the top quality natural gray labradorite 4mm beads. The strands i received are translucent, have color and size conformity with a lot of flash. Very top quality i’m happy to say.